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IDSV eSolutions  IT & Hosted Services

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Hosted PBX Basics

Hosted PBX telephone systems provide your business with the latest features and equipment, for a fraction of the purchase price of traditional PBX systems. The main advantage of getting a hosted PBX system as opposed to purchasing your own system, is that you will not have to purchase any hardware or software for the system. In other words, your business will save money on up-front setup costs and support costs. With a hosted PBX system, your business will always have the latest phone equipment without incurring capital depreciation costs. Your only ongoing expense will be the monthly service fee that you will negotiate with your vendor.

In addition to enjoying advanced features like advanced call routing (to any phone), distributed administration capabilities and better call capacity handling, hosted PBX systems enable your business to scale more effectively. With a hosted PBX system, your business will be able to tap into the latest call features as your business grows. Additionally, hosted PBX systems provide a high level of fault tolerance, making for a more robust telephone infrastructure at a relatively low cost.

Hosted PBX systems do have some drawbacks. With a hosted system you will not be able to have real-time system monitoring, true automatic call distribution (instead of simply hunt groups) or easy extension dialing. All of these drawbacks stem from the fact that the PBX system is hosted offsite. However, most businesses find that the cost savings associated with a hosted PBX system often offset these drawbacks. Additionally, hosted systems are not limited to a specific number of lines or concurrent calls, whereas in-house PBX systems are. With traditional PBX systems, if you are operating under normal call capacity, you may be wasting money on extra capacity; if your call volume is over your normal capacity, you will lose customers to busy signals. Hosted PBX systems completely eliminate the need to worry about capacity, since hosted systems flex to your business demands; ultimately, you pay only for what you use.
 

Other Hosted PBX terminology:

  • Software PBX: Another term used to describe a hosted PBX telephone system.
  • IP or VoIP PBX: A PBX system running on a VoIP network.
  • Hosted VoIP PBX: A hosted PBX system that is running on a voice over internet.
  • protocol (VoIP) system: Calls can be routed to IP telephones anywhere in the world.

Points to consider:

  • How many phone lines do you need?
  • What is your purchasing timeframe?
  • Do you have multiple locations/offices?
  • If you are interested in a VoIP hosted PBX system, how fast is your internet connection?
  • Is it fast enough to handle your peak call volume?
  • How many employees will be using the hosted PBX system?
  • What additional features do you require? (such as auto-attendant, ACD, multi-party conferencing, etc.)

 

Using the Mobile Gateway, operators can offer over-the-air synchronization of corporate data without the adaptors or firewall changes required by other solutions. Wireless SyncML synchronization of email, calendar and contacts increases the GPRS traffic in the valuable business user segment and email push to phone with SyncML 1.2 guarantees network utilization. Business users want fast and easy access to their corporate data. However, they don't want to beg their system administrators to install adaptors, open firewalls or buy expensive VPN solutions 

Carrier-grade mobile email and synchronization increasing revenue from mobile data services

The Synchronica Mobile Gateway brings mobile email and synchronization to mass market devices generating additional revenues from the valuable business and professional consumer segments.

As a unique advantage unmatched by other products, the Synchronica Mobile Gateway does not require any software installation or firewall modification in the corporate IT environment. Instead, the Mobile Gateway is operated in the data centre of the service provider and connects to the user's mail server through a secure connection.

Users simply register their devices with the Mobile Gateway which instantly synchronizes their email, contacts and calendar data over the air. This unique zero footprint architecture leads to a fast take-up rate enabling service providers to offer mobile synchronization directly to end users, without having to convince the IT department to install software for external access to corporate data.

Based on the dominant open industry standard SyncML (OMA DS), the Mobile Gateway synchronizes email, calendar, contacts, tasks and notes with SyncML-enabled devices. Since SyncML is already supported by hundreds of devices from all leading device manufacturers, it works with smartphones as well as mass market feature phones and does not require additional client software.